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FAQ2018-04-08T19:51:40+08:00

FAQ

You may find the answer to your query here.

When should I receive my order?2018-03-27T19:35:28+08:00

Your order should normally be expected to arrive as below, although there are sometimes problems beyond our control, such as weather or power supply related, etc.

2-4 days for delivery to NSW, ACT, VIC, Queensland.

4-7 days for WA, NT, Tas & regional areas.

5-10 days for remote regional areas

Where do you deliver to?2018-03-27T19:26:00+08:00

We offer products for sale in Australia only at present and we deliver Australia wide.

How are your products delivered?2018-03-27T19:24:03+08:00

Our usual delivery method is via Australia Post, you will be sent an order confirmation with delivery tracking information

What if I will not be home when my order is due?2018-03-27T19:20:52+08:00

If you will be away or at work when you are expecting delivery, it may be a good idea to have delivery made to your place of work or another business address

What if my order has been damaged?2018-03-27T19:13:53+08:00

If your order has been damaged during transport, please let us know via email. If we are satisfied the damage occurred during transport we will replace goods and follow up with shipping companies.

When will my order be dispatched?2018-03-28T10:12:07+08:00

Orders placed before 2.00 pm. AEST on a business day are shipped the same day.

Orders placed after 2.00 pm AEST are shipped the next business day.

All our products are shipped from our storage facilities in Adelaide, South Australia, which is a strategically central location for efficient delivery Australia wide.

How much does postage and packing cost ?2018-07-21T11:50:40+08:00

Our shipping charges include all postage and packing costs to safely protect your order for shipping.

Our shipping is $10.00 Flat Rate Australia Wide for orders up to $60.00

Free shipping for orders of $60.00 and over

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